Updates from our beta tester feedback, our next batch of units, and important details about shipping!
Jacob Flood, October 3 2020
We have been very busy in the last couple of weeks running beta test and preparing for the next shipping batch. Our beta testing with backers has been fruitful, and we have been able to improve the reliability of the product along all fronts. We’re excited to be shipping our next batch of 500 units very shortly, and can’t wait to get your reactions!
No video this time, since we have lots of important details to share about updating your addresses. We also have lots of great images of the next batch – enjoy!
We have released a new backerkit survey, in order to confirm everyone’s final shipping addresses. Please follow the link in your emails to confirm your addresses, as well as any additional orders and credit card information if necessary. To be clear: we will not send your device until you review and confirm your address through backerkit.
The next batch of 500 units is well underway, and will be shipping in roughly 10 additional days once the Mid-Autumn Festival ends in China. We can’t wait to get you your units! Check out the full post to see some amazing pictures of the assembly underway.
We got some great feedback from our beta testers, and have incorporated the comments into improvements on both the hardware and software. Thank you to all our beta testers – your help has been invaluable!
Thanks for being patient for this update – we wanted to wait until we had finished a backerkit change related to updating your addresses before sharing, and it took a little longer for them to resolve than expected.
First things first: you will all be receiving a new backerkit survey by email very shortly. This is because for some of you it’s been a while since you updated your shipping address information – as a result, there is a high risk that the current information isn’t up to date. As a result, we decided to re-open the backerkit survey, and require everyone to review their information. This way we will avoid sending units to the wrong place.
To be clear: we will not send your device until you review and confirm your address through backerkit.
At the same time, please review any additional orders, shipping fees, and credit card information. Many of you ordered additional units, or need to pay shipping fees prior to our sending the devices. We will be charging these orders to the credit cards on file in 2 weeks, so please ensure that the information is accurate and up to date prior.
To those who ordered the product through thinkmindset.com or enophone.com, the e-commerce platforms we used unfortunately do not offer a simple way you to update your shipping information on your own. Instead, we will be sending each of you an email prior to shipping to confirm the address. If you have any questions or concerns, please email firstname.lastname@example.org and we’ll work on clarifying things.
Comment below if you have any issues with the survey or email email@example.com, and we will be happy to help. Thanks for understanding – look forward to shipping your units!
Using the feedback from our beta testers, we’ve made the necessary hardware and software updates to the design, and are in the process of preparing the next batch of 500 units. We have completed pre-assembly steps, fabric wrapping and metal part assembly.
It is currently the Mid-Autumn Festival in China, during which the whole country takes a week off to recover and celebrate. As the workers come back from holiday, we will be starting the final assembly steps and quality review. There is roughly 10 additional days required to complete the full assembly and ship those units out.
Below are a series of pictures of this latest batch being assembled. I hope you’re as excited as we are!
In parallel, an additional 2600 units are being prepared for the subsequent batch. The materials were ordered many weeks ago, and we’re ready to assemble them. Once the 500-unit batch is completed and reviewed, we will give the go ahead to start assembling those units as well.
We’ve been getting great feedback from our first beta testers, and can’t wait to share Enophone with more of you. So please make sure to update your address, and we’ll get your device to you as quickly as possible!
Our beta testers have been hard at work giving feedback on their units. We want to thank all the backers that have actively participated and given their time to provide feedback and help us improve the product.
We’ve gotten a lot of feedback, and wanted to share some of the recent improvements we’ve made since this latest batch.
On the whole, the feedback we’ve received about the headphones has been overwhelmingly positive. The consensus was that the headphones sound amazing and are very comfortable – “they live up to their expectations in terms of sound and build quality.” After so many months of work, we were so incredibly happy to hear this positive feedback!
During the tests, the beta testers also found some hardware and firmware issues that we’ve worked to fix:
On some units, there was a faint background noise in the speaker. After investigation, we found that one particular cable in the headphone was causing interference during certain parts of the bluetooth communication. We re-routed the cable, and resolved the issue during our subsequent pilot run.
On a few units, we found that the sliding arm adjustment had more friction than was defined in our specifications. We adjusted our molds to improve the fit, and changed the supplier we work with for this particular part in order to improve our quality control.
On a handful of units, we found that there was a “squeeking” or “cracking” noise when opening or twisting the headband. After disassembly of the defective units, we found the cause of the problem – a small alignment issue – and resolved it for the pilot run.
In the firmware that came with the units, we found several combinations of conditions during which the units would crash. We have resolved these scenarios in the latest firmware release.
Finally, we resolved a handful of issues that were causing audio problems in cases where too many devices were trying to stream audio at the same time.
Thank you again to all of our beta testers for your support. As of today, the next batch of units feels incredibly robust – we’re confident that you’ll be pleasantly surprised when you unbox yours. We can’t wait to hear about your reactions!
On the software side, this was our first opportunity to test the app out in the wild, connected to the hardware. As you can imagine, this has been quite the adventure!
We released to the testers a limited version of the Enowork app, in order to focus our efforts and speed up the bug finding process. The app we provided the beta testers focused on the following features:
Live graphing of brain activity
Focus tracking during sessions
Enosound neuro-adaptive music
Our goal is to ensure we have enough time to resolve all the issues on the core functionality before releasing the full app.
And as expected: we found lots of issues! The beta testers have done an amazing job at finding and reporting all of the issues, and helping us debug them over the last weeks. From the registration process, to the hardware connectivity, to the focus metrics – our dev team has managed to patch dozens of bugs big and small over the last weeks. We expect the next release to include even more functionality, as we scale up to the full Enowork app that we envision.
In parallel, we’ve started to gather an incredible quantity of EEG data already, with which we have already started improving our algorithms. Our most active users have been using the headphones and tracking their focus for 4+ hours every day, which has contributed hundreds of hours of EEG data to our algorithm’s training pool. One of our neuroscience advisors, and man with 20+ years working with these tools, said it best: this is the first time he’s been able to develop algorithms on datasets this large in his life.
We are really pleased with the development progress we’ve made and can’t wait to enroll more backers as we ship the next batch of devices. We will soon be releasing a new revision of the app that fixes all the core issues we found in this round of tests, and improves functionality across the board.
Our goal is to continue adding more functions, and improving the experience for years to come – we can’t wait to get your feedback, and incorporate it into creating an incredible experience that we all use every day!
Thank you again for your support. Wishing everyone good health in these difficult times. Stay safe!
Lots of love,
– The Eno Team