October update #2

October 23, 2020

Updates and the schedule for our next batch!

Jacob Flood, October 23 2020


Hey Backers,

Just a quick touchbase, as we prepare to ship your units.

Many of you have already filled out and confirm your orders via the BackerKit survey – thank you for this. We have now locked a batch of orders, charged the credit cards where necessary, and locked in those addresses.

For those ~3000 backers that have completed the survey so far, you will no longer be able to change your order or update your addresses.

As we mentioned, the next batch will be approximately 500 units – the exact number will depend on the final scrap rate. We are still waiting for the final count from the factory quality team concerning the latest production batch. These units will be shipped to the backers who have locked in their addresses, following the order by backer number as closely as possible (adapted very slightly to favor multiple orders to the same countries).

Orders will be shipped from our factory Monday, October 26. Naturally, due to COVID19, there are some additional shipping constraints. As such, we can’t precisely predict when you will get your unit – likely a few weeks after that. That said, we CAN’T WAIT for you to receive your units – please send us a picture of you and your Enophone by email or on social media when it arrives!

Next steps

When you receive your units, you will be asked to participate in the extended beta testing of the app. We have received invaluable feedback from the previous batch of beta testers and have integrated what we learned into a new version of the app that will be released soon. We can’t wait to hear your experience of trying it out for the first time.

Following this batch, our team will take a few weeks to analyze the assembly process and solve any issues we encountered during the production of this batch. Once that is completed, we will proceed with the assembly of the next batch of 2500 units. After that, it’s rinse and repeat to ship the remaining units!

Thank you again for your ongoing support. We’re in the final stretch now, and can’t wait for all of you to experience all of what Eno has to offer!

New pictures!

And of course, to finish it off, here are some great photos of the assembly process as it nears completion on Monday!

Inner earcup, fully assembled

Outer earcup, fully assembled

Near-final units, ready for testing

Approving the EEG using our jigs

Approving the Audio, ANC, and EEG for the next batch!


Thank you again for your support. Wishing everyone good health in these difficult times. Stay safe!

Lots of love,

– The Eno Team

Comments

  • Pat

    There is one guys on the last pic not wearing a hair guard, I want a refund !

    Reply
    • Jacob Flood

      !
      The last guy on the pic is using a jig to test the EEG, whereas the others are testing the audio on their heads! 😉

      Reply
  • Bart Roozendaal

    Now, wouldn’t it be nice if my sets would arrive on my birthday (Nov 24) 😉 That would make my day….

    Almost….

    Reply
  • Troy W Zacherl

    Am I all set to receive my order?

    Reply
    • Jacob Flood

      @Troy you still need to fill out your backerkit survey. You can visit mindset.backerkit.com, or send an email to hello@enophone.com and we’ll help you out!

      Reply
  • Kiril Reznik

    Hey guys, I’m wondering what is the Bluetooth version our headphones will support? Back in 2017 it was 4.2, I’m wondering if it was upgraded ever since

    Reply
    • Jacob Flood

      Hey Kiril – the upgrade to 5.0 offered no tangible benefits for our product, so we stuck with 4.2 for this version!

      Reply
  • Mikey Therrien

    Hi, if possible can I get a confirmation of the shipping address? Please and thank you!!

    Reply
    • Jacob Flood

      @Mikey for privacy reasons, please email hello@enophone.com and we’ll help make sure your shipping address and backerkit survey are up to date!

      Reply
  • Jay Malette

    How do I ensure I am on the list and my address is correct?

    Reply
  • Slawek

    I did not receive any survey. What do I need to do to get one? I asked the same question on the previous update. Will someone please read this comment and send the survey?

    Reply
    • Jacob Flood

      @Slawek it’s probably because your email address on file is wrong – please email me at hello@enophone.com and we’ll get your account sorted!

      Reply
  • Maggie Chau

    Didn’t get any survey? We have moved and changed details.

    Reply
  • William Russell

    I’m not sure I received a survey. Ordered through Kickstarter

    Sincerely

    William Russell

    Reply
    • Jacob Flood

      Hey William – I just checked and it looks like your survey was filled out correctly. If there’s an issue, you can email hello@enophone.com and we’ll sort it out!

      Reply
  • Josh

    Why don’t you respond to any Kickstarter emails message regarding my beta test unit ???

    Reply
    • Jacob Flood

      Hey Josh – we’re responding to the messages as fast as we can, but I’m just one person. I believe I’ve answered your email already however!

      Reply
  • Gereg

    Did anyone get a unit so far?
    Or is this a hoax?

    Reply
    • Jacob Flood

      Yes, a few backers commented on Kickstarter about having received their units already. Plenty more to come! 😀

      Reply
  • Jungmim

    how can i add my address to you? I didn’t get any notification about my info. can i get a link?

    Reply
  • Kat

    For those who didn’t get the survey, there are links and instructions in the 1st October Update for How to get a new survey email and update or check your address

    Reply
  • Debra Herman

    Still waiting since 2017. Paid in 2017. Still don’t know when I’ll receive them.

    Reply
  • Victor

    Hello good day.
    I am very upset about the delay in shipping. Every month I send an email seeking to know about the product I bought since April 2020. I read on the blog that you sent a survey to confirm the address but I didn’t receive anything. In fact, I do not receive any information about my product. When will you seek to understand what is happening with my order and my registration? There’s something wrong with that. I do not receive any update emails. Once again am I forgotten? If you have no responsibility to send me an assertive answer or if you are not going to send me my request then return my money. This is a lot of disrespect because every month I request information and you “forget” to send the survey to confirm my address?
    Why don’t you give me the status of my order? This lack of respect is unbelievable !!!

    Reply
    • Jacob Flood

      Hey Victor – sorry about the radio silence. We update our blog and email backers quite often, but because of GDPR you likely haven’t been receiving the emails. I hope you don’t mind that I’ve added you to our mailing list so you’ll get future update.

      If you’ve sent an email, I will absolutely be getting to it – I’m trying to get through our backlog of customer service requests as quickly as I can.

      Regarding your order, since you ordered through our website there’s no need for the survey (the surveys are for kickstarter/indiegogo orders only). So all should be well – we’ll notify you of the shipping as soon as the order goes out!

      Reply
  • Dan White

    Hello – I paid for my Backer Kit on May 1, 2018, but I haven’t received anything. No survey, no kit, no communication.

    Can you please let me know when I can expect my kit?
    Thanks,
    Dan

    Reply
    • Jacob Flood

      Hey Dan – I’m not sure what happened, but I can’t find your account. Can you please email me at hello@enophone.com so we can sort it out?

      Thanks!

      Reply
  • Edouard de BOYSSON

    Hi, still waiting from almost 3 years !

    Reply
    • Jacob Flood

      They’ll be shipping soon, can’t wait for you to receive it! 🙂

      Reply
  • Sebastian Bayne

    I gave tried repeatedly to ask how to change my shipping address. How can I get in contact with you??? Very frustrating

    Reply
    • Jacob Flood

      Hey Sebastian – if you’ve emailed us, we’ll absolutely be getting back to you soon (just trying to catch up on the 100+ customer service questions).

      If not, please email us at hello@enophone.com!

      Reply
  • Ron

    I am one of the first 200 backers in the US. You have taken my money for you extra shipping cost which is only supposed to happen if you are going to ship out units, but you haven’t shipped my unit, which you said would ship 10/13/2020. You missed that window and said they would ship 10/26/2020. Today is 11/7/2020 and they haven’t shipped and apparently you have lost the ability to communicate with the world because YOU ARE NOWHERE TO BE FOUND SINCE 10/23/2020.

    Even though you AGAIN missed YOUR OWN delayed deadlines, you are not answering any questions on any platform FOR 2 WEEKS!

    BUT YOU ARE STILL ADVERTISING LIKE CRAZY! Every time I go on any social media platform I SEE YOUR ADS! BUT YOU HAVEN’T SHIPPED ANYTHING besides the beta units you keep claiming you shipped, but I have only seen comments from maybe TWO PEOPLE. One of which is asking in a comment above why you will not answer his Kickstarter emails. Sounds kind of fishy.

    MAYBE YOU SHOULD SHIP UNITS THAT WERE PROMISED TO BE DELIVERED YEARS AGO BEFORE YOU KEEP JUST ADDING TO THE PILE OF “PRE-ORDERS.”

    WHERE ARE OUR HEADPHONES JACOB?

    WHY ARE YOU NOT RESPONDING TO PEOPLE WHO HAVE PAID YOU AND WAITED SO LONG? What happened to your “Fair” level of communication you were referring to in the comments of the first October update?

    IF YOU ARE CONSIDERING PRE-ORDERING THIS PRODUCT PLEASE READ THE UPDATES ON KICKSTARTER, THE UPDATES ON THIS WEBSITE ARE ONLY FROM AFTER THE RE-BRANDING THEY DID, THERE ARE YEARS MORE OF UPDATES. THIS HAS BEEN HORRIBLY MISMANAGED FROM THE START AND IS LIKELY TO NOT IMPROVE IN MY OPINION.

    Reply
    • Jacob Flood

      Hey Ron – I apologize if you feel hurt. If there were anything we could do to get your units faster, we would do it. Unfortunately, we underestimated the complexity required to create a new product category, and the delays have been the price of that.

      To clarify your questions: the batch of 500 units we mentioned last update have indeed shipped on schedule. Some backers have started receiving them, and more will continue to every day. If you were backer #200, then yours will probably arrive shortly.

      As a result of our shipping, we have been receiving an increased volume of customer service questions about updating shipping addresses (>200/week). I’ve been doing the best I can to answer them all while prioritizing product development, but I’m only human – I apologize if this has come across as uncommunicative.

      If you have any particular issues, you can email me at hello@enophone.com and I’ll do my best to reply quickly. Thanks for understanding – looking forward to shipping your product!

      Reply
  • alessio galota

    Hi wish change my shipping address. How i can?

    Reply
    • Jacob Flood

      @Alessio you need to head to mindset.backerkit.com, and you can update your address in the backerkit survey through there!

      Reply
  • Louis Waterbury

    Want to make sure I am
    all set to receive my headphones?!

    Reply
  • Damian

    Hi team. Can’t remember if I filled out the survey some tine back. Can you check and let me know . Cheers

    Reply
  • Ryan

    Just wondering if there is a way to know when the orders are sent. Like am I just going to show up at my residence and just be pleasantly surprised or just maybe never know they were shipped and are now the property of some porch pirate.

    Basically, is there any way to track orders?

    Thanks

    Reply
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  • gabriele

    Hi there any updates on the delivery date? Paid my delivery charges but it seems you guys stopped updating.. Not really serious..
    Thanks
    Gabriele

    Reply
  • Joseph Nguyen-cao

    Hi I was wondering if everything for me was filled out properly and if I needed to do anything else

    Reply
  • Hugh Thomson

    Hi Jacob, sorry there are so many people who complain and insult the great work you and your team do in these comments. I’m glad I got in on supporting you guys through the Kickstarter and have found it fascinating keeping up with your progress on the blog, it’ll be nice to get the headphones but most of all I am happy my contribution could enable Eno in some small way!

    Reply
  • PATTAYA UPARA

    I’m moving downtown and need to fix my address. Please provide a way to do so. Thanks

    Reply
  • Matteo C Sala

    Hi I’ve backed this on Kickstarter, credit card has been charged but as per today nothing has arrived as shipment. Can you please give me un update on this ?

    Thank you

    Matteo

    Reply
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  • Gunnar

    Any news on the shipment?
    Another 2 months, and you will be able to celebrate a 4 years delay. Really an outstanding achievement!

    Reply
  • Edward Cook

    Where can one access Enosound? I know Enowork is in the Beta phase, but will there be an iOS application? An app for both? Both Enosound and an iOS app would be of great benefit during this chapter of my life. Things have change quite a bit for me during the wait, thanks to cancer. I just want to be able to get the best benefit from these headphones, even though the reasons I originally wanted them for no longer exist. Anyway, any guidance and direction pertaining to my questions would be greatly appreciated.

    Reply
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  • Kevin Schulmeister

    Excited that this is finally ready to go! I filled out the backer kit, is there a way to see if you’ve received that and (possibly) where I stand in the queue? Thanks

    Reply
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  • David Skinlo

    Proud to be the 59th Smiling face with sunglasses on
    @BackerKit
    for Mindset: smart headphones tha…. Thanks @mindsetoftheday
    2:45 PM · Nov 7, 2017·Twitter Web Client

    This was 3 Years ago! I was one of the first 100! Still no headphones. Paid additional shipping fees- Still no headphones. This has gone way beyond broken promises.

    Reply
  • Joyce

    Hi,
    Will I be able to check if my unit has been shipped out already?

    Reply
  • Fred Armst

    Dear Eno guys,
    How far are you with fulfilling your delivery promises?
    No news for months now, no received products, no reviews from actual real life users and no responses to emails.
    Are you still in business?

    Reply
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