Schedule updates, and the latest feedback on our app!
Jacob Flood, December 3 2020
November has been a crazy month for us – after many months of hard work, shipping hundreds of units has been exhilarating. We can’t wait to ship many more, and get Enophone into the hands of all of our backers.
This update will focus on clarifying our next steps, and providing some details for both backers who have received their units, and those coming soon.
350 units have been received to date, with 250 more coming this month. We’re working on our next batch of 2500 units, which will be shipping in February. We will be shipping in the order that the units were purchased, starting with Kickstarter, Indiegogo, and then our website.
We’ve included instructions below about finding your backer number, and updating your shipping address. It’s important that Kickstarter and Indiegogo backers fill out the backerkit survey. If you ordered through thinkmindset.com or enophone.com, nothing more is needed.
Finally, we’ve released the latest update 0.1.2 to the Enowork app. If you have received your unit and are using the app, we need your help finding bugs – please reach out if you encounter any issues!
For context: so far, we’ve shipped two batches of units.
Batch 1 of 100 units were shipped in August, and went towards certification, reliability testing, and the initial beta testers. This helped us certify and test the manufacturing process before moving into larger batches.
Batch 2 of 500 units were manufactured in November, of which the first half have been received by backers. We’ve been working very closely with the backers who’ve received their units to debug both the hardware and the software. Thank you to everyone who’s contributed time and effort to helping us with this process.
The second half of batch 2 are currently being reviewed by the manufacturing team for quality control. Once they get the final stamp of approval, these units will be shipping to backers later this month.
Batch 3 of 2500 units will begin as soon as batch 2B is approved, and will take 4-6 weeks to produce and ship. We’ve already purchased and assembled the parts for this batch, and are ready to start the process as soon as batch 2B is shipped.
Batch 4 will begin immediately after batch 3, and we anticipate will similarly take 4-6 weeks to produce and ship. We don’t want to project a specific date, since the speed of this batch will in part depend on the quality of batch 3. One thing’s for sure however: this batch will ship to all remaining backers across all platforms!
In order to remain as fair as possible, we are shipping each unit in the order they were purchased. This order is as follows:
For Kickstarter and Indiegogo backers, please note that the backer number provided by backerkit is incorrect. We are relying on your pledge number from the respective platforms, not backerkit’s numbering.
We mentioned in a past update that for kickstarter and indiegogo backers, we will not be shipping your unit until you confirm the shipping address through your backerkit survey. You can access your backerkit survey through these links for Kickstarter and Indiegogo.
If you are unable to access your survey, it is likely that the email on file is no longer correct. In that case, please email email@example.com and include:
To be clear: backers who purchased through thinkmindset.com or enophone.com do not need to fill out any survey. We will be emailing you to confirm your shipping information prior to sending your unit.
If you ordered through kickstarter or Indiegogo, please follow the instructions above to access your backerkit account. This is the best place to update your shipping address.
If your backerkit address has been locked-in, or you ordered through thinkmindset.com or enophone.com, please send an email to firstname.lastname@example.org with the following information:
If you have any question we haven’t addressed in this update, the best place to reach us is at email@example.com.
In order to prioritize our time towards shipping units and developing software, we may not respond to emails and comments immediately. Thank you for your patience, and rest assured that we will get to them all as soon as we can!
We just released the latest version 0.1.2 of the Enowork app on Windows and MacOS. This update includes the following bug fixes:
To all backers currently using the app: we need as much information about any issues you’re facing with the app as possible. If you encounter any bugs, please submit a post to our forum at enophone.com/beta, or send us an email at firstname.lastname@example.org.
We are currently putting together an FAQ, which will include support queries for the most common issues people are facing. We’ll follow up with more details about this once the page goes live.
That’s all for now! Please share any questions you have in the comments, and we’ll be sure to answer them.
Thank you for the support, and lots of love!
– The Eno Team